All sites are in association with Dunnes Stores Shopping Centres and have ample parking available!

You are more than welcome to take photos outside the experience, but there is no photography permitted inside Santa’s Grotto. This is to keep you present and enjoying the experience and best allows our professional photographer to capture those moments for you.

Yes, baby changing facilities will be available in the Dunnes Stores Shopping Centre, just ask a member of staff for direction if required.

We can only allow prams & buggies in exceptional circumstances. All of our experiences are fully accessible for those using wheelchairs etc.

You should allow approximately 30 minutes for the whole visit, and the grotto visits are 5 minutes long.

Yes, all of our locations are wheelchair accessible.

Yes, we allow service animals as long as the animal is wearing an identifiable harness or lead. Otherwise you may be asked to provide evidence of registration from  Irish Guide Dogs For The Blind, Dogs For The Disabled, Autism.

No, we do not allow any animals other than service dogs into the experience.

If you arrive late for the booking, we endeavour to get you into the next available time slot. However this is usually possible, and we may need to rebook your visit altogether. If you arrive more than 10 minutes before your booked time, you may be asked to wait until your scheduled time for the journey. We ask that everyone arrive 10 minutes before their timeslot.

You can cancel your booking for any reason and receive a full refund up to 7 days before your booking (withholding the €4.95 booking fee). You can do this yourself through your confirmation email.

Yes, if you cancel more than 7 days before your booking, a full refund will be issued immediately (withholding the €4.95 booking fee, as experience charges from 3rd parties when your booking is made).

In the event that you cannot travel or attend for any other reason including sickness, adverse weather, etc please let us know as soon as possible.If you have informed us after your booking has already passed and we did not have the opportunity to resell your slot, then a refund would not be available.

We do not keep a cancellation list. Please keep an eye on our website and if a customer cancels it becomes free on our website immediately - you may get lucky!

Up to 3 days before, you can change the details of your booking yourself! At the top right of your original confirmation email, click on view online. Once you’ve opened the link, click “change booking”. For security reasons, we will send you another email with a direct link to change your booking. 

Once opened, you can change details for all attendees (kids' hobbies, presents, etc), add additional attendees, photographs, reindeer food and also change your booking time and date! 

After your changes are made, your original booking number will be cancelled and changed to a new booking number. You will receive a new confirmation email after your changes have been made. 

Please contact info@santaexperience.ie or ask for a manager upon arrival to the experience. 

We can accommodate visits for children with ASD anytime, we ask that you let us know or place a note on your booking so that we can make any accommodation that would help your visit run smoothly, for example skipping the queue, turning off lights or music etc. Weekday’s or weekend mornings are usually less busy in the mall and have shorter wait times.

Yes! Please email info@santaexperience.ie for the discount code. 

Yes, but this must be arranged in advance or prior to check in, as we normally have a limit of 10 people per booking. By letting us or the manager on duty know, we can place a note on your booking and ensure you have two time slots side by side so that, you'll get up to 10 minutes in the grotto. The typical 5 minutes would be too short for a big family to get the full experience. 

No problem, we’ll have a look for your images or specific picture. There is a €35 fee for a digital copy of the photos as it does take quite a bit of admin time and staff to locate photos after your visit and to get them to you. We would also need a picture of your printed photo so that we can identify your photos.

No problem, we’ll have a look for your images or specific picture. There is a €35 fee for a new digital copy of the photos as it does take quite a bit of admin time and staff to locate photos after your visit and to get them to you. We would also need a picture of your printed photo so that we can identify your photos.