You should allow approximately 30 minutes for the whole visit, and the grotto visits are 5 minutes long.

Yes! Please email info@santaexperience.ie for the discount code. 

All sites have ample parking available. Merchants Quay, Cork, and the Ilac Shopping Centre 1 are private carparks which charge per hour.

Yes, baby changing facilities are available; however, facilities at Merchants Quay and The Ilac are provided within the larger shopping centre, which is not owned by Dunnes Stores.

We can only allow prams & buggies in exceptional circumstances. All of our experiences are fully accessible for those using wheelchairs etc.

Yes, all of our locations are wheelchair accessible.

Yes, we allow service animals as long as the animal is wearing an identifiable harness or lead. Otherwise you may be asked to provide evidence of registration from  Irish Guide Dogs For The Blind, Dogs For The Disabled, Autism.

You can cancel your booking for any reason and receive a full refund up to 7 days before your booking (withholding the €4.95 booking fee). You can do this yourself through your confirmation email.

Up to 3 days before, you can change the details of your booking yourself! At the top right of your original confirmation email, click on view online. Once you’ve opened the link, click “change booking”. For security reasons, we will send you another email with a direct link to change your booking. 

Once opened, you can change details for all attendees (kids' hobbies, presents, etc), add additional attendees, photographs, reindeer food and also change your booking time and date! 

After your changes are made, your original booking number will be cancelled and changed to a new booking number. You will receive a new confirmation email after your changes have been made. 

If you arrive late for the booking, we endeavour to get you into the next available time slot. However this is usually possible, and we may need to rebook your visit altogether. If you arrive more than 10 minutes before your booked time, you may be asked to wait until your scheduled time for the journey. We ask that everyone arrive 10 minutes before their timeslot.

If you cancel more than 7 days before your booking, you will receive a full refund, less the non-refundable €4.95 booking fee. Cancellations made within 7 days of your visit are not eligible for a refund.

In the event that you cannot travel or attend for any other reason including sickness, adverse weather, etc please let us know as soon as possible.If you have informed us after your booking has already passed and we did not have the opportunity to resell your slot, then a refund would not be available.

We do not keep a cancellation list. Please keep an eye on our website and if a customer cancels it becomes free on our website immediately - you may get lucky!

No, we do not allow any animals other than service dogs into the experience.

Please contact info@santaexperience.ie or ask for a manager upon arrival to the experience. 

We can accommodate visits for children with additional needs anytime. We ask that you let us know in advance or place a note on your booking so that we can make any accommodation that would help your visit run smoothly, for example, skipping the queue, turning off lights or music, etc. Weekdays or weekend mornings are usually less busy in the mall and have shorter wait times.

If you are booking for a larger family, we recommend reserving two consecutive time slots in advance and adding a note to your booking referencing both reservations, as this will allow up to 10 minutes in Santa’s Grotto and ensure your family has enough time to enjoy the full magical experience.

No problem, we’ll have a look for your images or specific picture. There is a €35 fee for a digital copy of the photos as it does take quite a bit of admin time and staff to locate photos after your visit and to get them to you. We would also need a picture of your printed photo so that we can identify your photos.

No problem, we’ll have a look for your images or specific picture. There is a €35 fee for a new digital copy of the photos as it does take quite a bit of admin time and staff to locate photos after your visit and to get them to you. We would also need a picture of your printed photo so that we can identify your photos.