Your Privacy Matters

At Magic Hammer Events and The Santa Experience, we are committed to protecting your privacy and keeping your personal information safe. We only collect the information we need to run our services, manage bookings and create a magical experience for your family.

Information We Collect

• Your name, email address and phone number
• Booking details
• Payment information
• Photographs of you and your family taken during your visit. These may include children.

How We Use Your Information

• To process and manage your bookings
• To personalise your Santa experience
• To send important updates about your booking
• To print your photos and create the keepsake products you order
• To send your private photo gallery link and order updates, if you ask us to
• To improve our website and services
• To send news about products, events and special offers, only if you opt in

Photos Taken During Your Visit

We photograph your family during your visit so we can print your photos and create your keepsake products. Your photos may include children. The adult with the child makes the photo choices on the child’s behalf.

Before we hand over your photos, we ask you to choose:

• Agree to storage and use for keepsakes. You agree to how your family’s photos will be stored and used to provide your keepsakes.
• Email (optional). We email you your private photo gallery link and order updates.
• WhatsApp (optional). We send your private gallery link by WhatsApp.
• Delete our photos. If you don’t want your photos kept, tick this option or press “Delete”. We will delete your photos within 72 hours and we won’t contact you again.

We use your contact details only to send your gallery link and order updates, unless you have separately opted in to marketing. We never use your family’s photos for advertising, social media or marketing without your separate, explicit permission.

How Long We Keep Your Photos

You can ask us to delete your photos at any time by emailing info@santaexperience.ie.

Our Legal Basis

• Bookings and payments: to carry out our contract with you.
• Photos kept for 5 years, and gallery messages by email or WhatsApp: your consent, which you can withdraw at any time.
• Photos kept until 31 January when you haven’t agreed: our legitimate interest in letting you collect or order photos from your visit during the season.
• Marketing: your consent only.

Who We Share Your Information With

We do not sell your information. We share it only with trusted providers who help us run our services, such as:

• Mantle, which stores your private gallery
• Mantle, which produces your products
• Stripe, which processes payments
• WhatsApp (Meta), only if you choose to receive your link by WhatsApp

Keeping Your Information Safe

We take security seriously. We use appropriate measures to protect your data from unauthorised access, loss, misuse or disclosure. Your gallery is private and can only be reached through your personal link.

Cookies & Website Analytics

We use cookies to improve your browsing experience, understand how visitors use our site and provide relevant content. You can manage your cookie preferences through your browser settings at any time. See our Cookies Policy.

Your Rights

You have the right to:

• Request access to your personal information, including your photos
• Correct inaccurate information
• Ask us to delete your data, including your photos, at any time
• Withdraw your consent, including for photo storage or marketing, at any time
• Ask how your data is used
• Complain to the Data Protection Commission (www.dataprotection.ie) if you are unhappy with how we handle your data

Contact Us

If you have any questions about this privacy policy or how we handle your data, contact us at info@santaexperience.ie.